如何催外贸老客户下单英文

Regular Communication Is Key

As a old client, they have worked with you before so maintaining regular communication is important. Send them a brief update on new products you have via email or WeChat at least once a month. Ask about how things are going on their end and if they have any needs you can fulfill. This helps keep your business top of mind for when they are ready to place another order.

Understand Their Business Needs

Give them a call and have a conversation to better understand how business is going for them and what challenges they may be facing. You want to position yourself as a partner who can help solve problems, not just sell products. Ask thoughtful questions and truly listen to understand their current priorities and pain points. They will appreciate you taking a genuine interest beyond just trying to get an order.

Offer Special Discounts or Packages

To entice an old client to place another order, offer them an exclusive discount, bundle of products, or package deal only available for a limited time. For example, you could put together packages of your top 3 best selling products at a discounted rate. Or offer a certain percentage off their entire order if they place it by a certain date. Give them a strong incentive to purchase now versus waiting.

Share Client Testimonials

People buy from people they know, like, and trust. Share some positive testimonials or case studies from other satisfied clients they can relate to. Highlight what challenges other clients were facing and how working with your helped solve problems and grow their business. Seeing real success stories from peers in their industry can give them more confidence in your products and services.

Suggest New Product Ideas

Ask if you can brainstorm with them on new product or market opportunities. As a supplier, you may see emerging trends before the client. Offer to create some custom product concepts tailored to what you think could help grow their business based on your industry expertise. Having innovative ideas shows you are a proactive partner always looking for new ways to support their goals.

Follow Up After the Sale

Don't just disappear after they place an order. Follow up a few weeks later to see how things are going and if they need any support. Ask for feedback on their experience as well to continuously improve your services. Staying top of mind in the long run helps ensure they will keep coming back to you for future orders versus trying new suppliers. Consistent follow up care helps maintain strong client relationships over time.

常见问答(FQAS)

如何保持定期的沟通?

作为老客户,您之前曾与他们合作过,因此保持定期的沟通很重要。每月通过电子邮件或微信至少向他们发送一次您新产品的简短更新。询问他们现有需求情况,看看您是否可以提供帮助。这有助于让您的业务始终成为他们下单的首选。

如何更好地了解他们的业务需求?

给他们打个电话交流,更好地了解他们目前商业运营情况和可能面临的挑战。您希望把自己定位为一个能帮助解决问题的合作伙伴,而不是仅仅销售产品。请提出中意的问题,真正倾听他们当前的优先事项和痛点。这将让他们感激您不仅仅是为了交易,而是真正了解他们。

如何提供优惠来刺激他们下单?

为吸引老客户下新单,您可以提供独家优惠,限时优惠套餐或产品捆绑优惠等。例如,您可以用折扣价格组合您三大畅销产品。或者如果在特定日期内下单,整单订单再享受一定的折扣。为他们提供强有力的现在下单优势。

如何分享其他客户的反馈?

人与人之间的信任关系是购买的重要因素。分享其他客户的满意案例可以让他信任您的产品。强调其他客户面临的挑战,和与您合作如何帮助他们解决问题和业务增长。相同行业的成功案例可以增强他对您产品服务的信心。

如何提出新产品想法?

请问是否可以与他一起讨论一下新产品或新市场机会的点子。作为供应商,您可能比客户更早感知到行业趋势。提供一些建议他能帮助业务增长的定制产品方案,这将表明您始终致力于支持客户目标。

更新时间:2024-10-23